Bye Bye O2, Hello Vodafone!!

After multiple trips to the O2 store and multiple phone calls to the O2 customer service I found out that I cannot have a contract with O2 because I do not have a czech residency permit (my residency visa isn't complete yet). Since I was about to blow a gasket I ask Jason to go into the O2 store and return the phone for me. I knew there was no way I was going to be able to be nice in the store and I knew that wouldn't help. After about an hour in the store Jason was finally able to return the phone and walk away from O2 with all of our money back. Once I knew that was all set I walked down to the vodafone store at the end of our road and got a phone. They set it up for me...changed the language on the phone to English, put the SIM card in, told me my phone number and sent me on my way. I walked out of the store and called Jason. YIPPEE!!! I was excited because the phone actually worked unlike my expereince with O2. I have to go back to vodafone in the morning to buy more credit for my phone since I am usong a prepaid SIM card rather than having a contract. By going back tomorrow to buy more credit for my prepaid card I will get an additional 300Kc for free. They were so nice and helpful it was such a relief.

Lessoned learned: Don't try to do anything over the internet in the Czech Republic. It just isn't worth the hassle!!