Mobile phone saga....

The saga of my mobile phone continues. I went down to the O2 store at the beginning of last week and was told that my sim card had not been activated yet and that they have 4-5 days to activate it so I needed to wait and just keep trying my phone. I kept trying to no avail. I went down to the O2 store on Sunday and waited in line forever to speak with the only person there who could speak English. After waiting for him he told me that he couldn't help me that I needed to contact O2 customer service. I went back home and called O2 and was told that it should be activated today (Monday) and if not then to call back. Well here we are on Monday at 2pm and my phone still does not work. I called O2 to see if they could fix it and was told that she (the customer service rep) would e-mail the activation department to have the problem fixed. Can you guess how long this will take?? That's right...5 days!!!! I was very annoyed but of course the rep on the other end of the line couldn't understand half of what I was saying (or she chose not to I'm not sure which). I guess at this point there isn't much I can do but wait and see how long this really takes.